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Every censored video clip and every comment flagged as spam goes back to simple binary thinking: appropriate/inappropriate. These decisions appear to be automated, while in fact thousands of workers in the back rooms of digital platforms are carrying out these tasks around the clock: so-called content moderators, who are the invisibilized labor force holding web services together. Doing a hard job under precarious conditions, their struggles in India’s IT sweatshops are the focus of Sana Ahmad’s “Silent Works” video talk.
